Refund, Returns, Damaged and Missing Mail Policy

Last updated: 3 September 2026

Thank you for purchasing from The Blissful Cauldron. Every Letters from the Cauldron edition and store order is thoughtfully prepared and packaged with care.

This policy explains how we manage change-of-mind requests, subscription cancellations, damaged products, incorrect orders, missing mail and store credits.

Change-of-Mind Returns and Refunds

The Blissful Cauldron does not accept returns, exchanges or provide refunds where a customer:

• Changes their mind;

• No longer wants or needs the product;

• Finds a similar product elsewhere;

• Selects the incorrect item;

• Forgets to cancel a subscription before the next payment is processed; or

• Provides an incorrect or incomplete delivery address.

Our mail-club editions and other products are prepared in limited quantities. Once an order or subscription payment has been processed and preparation has begun, it cannot ordinarily be cancelled or refunded.

Past Mail Club editions, sale products and limited-edition products are also not eligible for change-of-mind returns or refunds.

Nothing in this policy excludes or limits any rights or remedies customers may have under the Australian Consumer Law.

Letters from the Cauldron Subscriptions

The first subscription payment is charged immediately when a customer subscribes.

Subscriptions then renew automatically on the same calendar date each month until they are paused or cancelled.

Customers may pause or cancel their subscription using the subscription-management link included in their confirmation email. A subscription must be paused or cancelled before the next scheduled billing date to prevent the following payment from being processed.

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an edition that has already been charged, prepared or processed. The final paid edition will still be sent unless otherwise agreed or required by law.

Partial or prorated refunds are not provided for the current subscription period.

Orders received by the 6th day of the month are intended to receive that month’s edition, which is generally posted on or around the 10th. Orders received after this cut-off will receive the following edition.

Damaged, Incorrect or Incomplete Orders

If an order arrives significantly damaged, contains an incorrect product or is missing an advertised item, please contact:

theblissfulcauldron@gmail.com

Please provide:

• Your full name;

• Your order number;

• The email address used to place the order;

• A description of the problem; and

• Clear photographs of the envelope, packaging and affected products where applicable.

Please contact us as soon as reasonably possible, ideally within 7 days of delivery. Customers should retain the damaged product and packaging until the matter has been assessed.

Because Letters from the Cauldron editions are posted in standard envelopes, minor creasing, scuffing or marks caused by ordinary postal handling may occur. Minor cosmetic wear that does not prevent the contents from being used will not ordinarily be considered significant damage.

Each concern will be reviewed individually. Depending on the circumstances and available stock, The Blissful Cauldron may offer:

• A replacement item or edition;

• Store credit;

• Another suitable remedy agreed upon with the customer
  

Please do not return an item before contacting The Blissful Cauldron and receiving return instructions.

Missing or Delayed Mail

Letters from the Cauldron editions are sent using standard stamped-letter postage. Tracking is not included.

Estimated delivery times are:

• Australia: approximately 3–7 business days. Please allow up to two weeks from dispatch before reporting an edition as missing.

• International: approximately 7–21 business days. Please allow at least 30 days from dispatch before reporting an edition as missing.

• Remote international locations: delivery can occasionally take up to eight weeks.

Delivery times are estimates only. Postal-service delays, public holidays, weather events and international customs processing may affect delivery.

Before contacting The Blissful Cauldron about missing mail, customers should:

• Confirm that the delivery address on the order is correct;

• Check the household’s mail and surrounding mailbox area;

• Ask other household members whether they collected the envelope;

• Check with neighbours where appropriate; and

• Contact their local postal service or post office.

If the applicable waiting period has passed and the mail still has not arrived, please email theblissfulcauldron@gmail.com with your name, order number, delivery address and the email address used for the order.

Missing-mail claims will be assessed individually. When the correct address was supplied and the order appears to have been lost in transit, The Blissful Cauldron may offer a replacement, where stock permits, or store credit. A refund or another remedy will be provided where required under the Australian Consumer Law.

Delivery Addresses and Returned Mail

Customers are responsible for providing a complete and accurate delivery address at checkout.

Address changes for future subscription orders must be made before the next subscription payment is processed. Customers can update their details through their subscription-management link or email theblissfulcauldron@gmail.com.

Once an envelope has been posted, The Blissful Cauldron cannot redirect it to another address.

The Blissful Cauldron is not required to provide a replacement, refund or store credit when an order is lost or returned because the customer:

• Supplied an incorrect or incomplete address;

• Failed to update their address before processing;

• Refused delivery; or

• Did not collect the mail where collection was required.

If an order is returned to The Blissful Cauldron and the customer would like it sent again, the customer may be required to pay the additional postage costs.

Store Credits

Where a store credit is offered, its value and any applicable conditions will be confirmed by email.

Australian Consumer Law

The products sold by The Blissful Cauldron come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, is materially different from its description, is unsafe or cannot be used for its intended purpose, customers may be entitled to choose a refund or replacement. Different remedies may apply to minor problems.

This policy does not exclude, restrict or modify any consumer rights or remedies that cannot legally be excluded, restricted or modified.

Contact

For return, damage, delivery or subscription concerns, please contact:

The Blissful Cauldron
Email: theblissfulcauldron@gmail.com

PO Box 5181 Glenreagh NSW 2450

Please include your order number whenever possible so your concern can be located and handled promptly.