Cancellation policy
PURCHASE OPTIONS AND CANCELLATION POLICY
Letters from the Cauldron is a physical mail club offered by The Blissful Cauldron. Customers may choose between a one-time edition or an automatically renewing monthly membership.
ONE-TIME PURCHASES
A one-time purchase is payment for one advertised edition only. It does not create a subscription and will not renew automatically.
The edition included with a one-time purchase will be clearly identified on the product page at the time of ordering. Previous editions may occasionally be available separately through the Past Mail Club, while stocks last.
MONTHLY MEMBERSHIP
The monthly membership is an automatically renewing subscription charged at the price displayed at checkout.
Your first payment is taken when you subscribe. Future payments are charged automatically each month using your selected payment method until the membership is paused or cancelled.
By selecting the monthly membership option and completing checkout, you authorise The Blissful Cauldron to process these recurring monthly payments.
MONTHLY ORDER CUTOFF
Join before the 6th of the month to receive that month’s edition.
Orders or memberships placed after the monthly cutoff will begin with the following month’s edition.
Monthly editions are prepared after the cutoff and dispatched on or around the 10th of each month. Delivery times after dispatch will depend on the postal service and the customer’s location.
MANAGING YOUR MEMBERSHIP
Members can access their customer account to view and manage their subscription, update payment details and update their delivery address.
Where the available subscription options permit, members may also pause, skip or resume their membership through their customer account.
If you experience difficulty accessing or managing your membership, please contact theblissfulcauldron@gmail.com.
CANCELLING YOUR MEMBERSHIP
You may cancel your monthly membership at any time.
Cancellation must be completed before your next scheduled billing date to prevent the next automatic payment. Your scheduled billing information can be viewed through your customer account.
Cancelling your membership stops future renewals. It does not automatically cancel or refund an edition that has already been paid for or entered preparation.
If a payment has already been processed before cancellation, that paid edition will generally still be prepared and dispatched.
CHANGE-OF-MIND CANCELLATIONS AND REFUNDS
Because each edition is prepared and printed according to subscriber numbers, The Blissful Cauldron does not provide refunds for change of mind, forgetting to cancel before a renewal, or deciding that an already-purchased edition is no longer wanted.
This change-of-mind policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.
PRICE OR MEMBERSHIP CHANGES
If the monthly membership price or an important part of the membership changes, existing members will be notified before the change applies to a future payment.
Members may cancel their membership before the new price or change takes effect.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Address changes can be made through the customer account before the relevant edition enters preparation. Customers may also email theblissfulcauldron@gmail.com as soon as possible.
Once an edition has been addressed or dispatched, we cannot guarantee that an address change can be applied. Additional costs caused by an incorrect address supplied by the customer may be the customer’s responsibility.
DAMAGED, FAULTY OR MISSING MAIL
If an edition arrives damaged, contains a fault or does not arrive within a reasonable delivery period, please contact theblissfulcauldron@gmail.com with your name, order details and, where possible, photographs of the issue.
We will assess the circumstances and provide an appropriate remedy. Depending on the situation, this may include a replacement edition, store credit or another remedy required under the Australian Consumer Law.
Store credit may be offered where appropriate and accepted by the customer. Nothing in this policy excludes any right to a refund, replacement or other remedy where required by law.
CONTACT
For assistance with a purchase, subscription, cancellation or delivery issue, please contact:
The Blissful Cauldron
theblissfulcauldron@gmail.com