Shipping Policy

Last updated: 3 September 2026

The Blissful Cauldron carefully prepares and posts every order from New South Wales, Australia. This policy explains our dispatch schedule, delivery estimates, postage methods and the steps to follow if an order is delayed, damaged or returned.

Letters from the Cauldron Dispatch Schedule

Letters from the Cauldron editions are prepared and posted in one monthly batch.

• Join before the 6th of each month to receive that month’s edition. 

• Monthly editions are generally posted on or around the tenth day of the month.

• Orders placed after the monthly cut-off will begin with the following month’s edition.

For example, a subscription placed on 5th October will begin with the Octobers edition. A subscription placed on 12 October will begin with the Novembers edition.

Each subscription payment purchases one monthly edition. If a customer joins after the cut-off, the previous edition is not automatically included with their subscription.

After the monthly batch has been prepared and remaining stock has been confirmed, previous editions may be made available as separate one-time purchases in the Mail History section of the store on or around the 12th of each month.

Past editions are subject to availability and may sell out. They are not included automatically with a new subscription and must be purchased separately.

Customers do not need to email The Blissful Cauldron to request a previous edition. If an edition is available, it will be displayed in the Past Mail Club section. If it is not displayed, it may not yet have been released for individual sale or may have sold out.

Past Mail Club orders are ordinarily posted separately from recurring subscription editions unless The Blissful Cauldron advises otherwise.

Postage Method and Tracking

Letters from the Cauldron editions are sent using standard stamped-letter postage.

Standard letter postage does not include tracking. Customers will not receive a tracking number or live delivery updates.

Using untracked letter postage helps keep the Mail Club affordable for Australian and international members.

Postage for Letters from the Cauldron is included in the subscription or product price applicable to the customer’s delivery location.

Australian Delivery

Australian Mail Club orders are generally expected to arrive within approximately 3–7 business days after dispatch.

Postal delays can occur, particularly during public holidays, severe weather or busy seasonal periods. Please allow up to two weeks from the dispatch date before reporting an Australian order as missing.

Delivery estimates begin from the dispatch date, not the date the subscription or order was placed.

International Delivery

Letters from the Cauldron ships internationally to the countries available at checkout.

International Mail Club orders are generally expected to arrive within approximately 7–21 business days after dispatch. Customers should allow at least 30 days from dispatch before reporting an international order as missing.

Mail sent to remote locations or experiencing customs or postal delays may occasionally take up to eight weeks to arrive.

International delivery estimates are not guaranteed. Customs processing, local postal services, public holidays and circumstances within the destination country may affect delivery.

Other Store Products

International delivery is currently available for Letters from the Cauldron Mail Club only.

Unless otherwise stated on the individual product page, other products sold through The Blissful Cauldron can only be delivered within Australia.

Available delivery options and any applicable postage charges for other store products will be displayed at checkout.

Customs, Duties and Import Charges

International customers are responsible for checking whether products can legally be imported into their country.

Customs duties, taxes, handling fees or import charges imposed by the destination country are the customer’s responsibility and are not included unless expressly stated at checkout.

The Blissful Cauldron is not responsible for customs delays or charges imposed by overseas authorities. Orders returned because a customer refused to pay an applicable import charge may require additional postage before they can be sent again.

This does not exclude any rights or remedies available under applicable consumer law.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Subscription addresses should be checked when joining and updated before the next subscription payment is processed. Address changes can be made through the subscription-management link or by emailing:

theblissfulcauldron@gmail.com

Please make address changes as early as possible. Once an envelope has been posted, The Blissful Cauldron cannot redirect or retrieve it.

The Blissful Cauldron is not responsible for delivery problems caused by an incorrect, incomplete or outdated address supplied by the customer.

Returned Mail

If an order is returned to The Blissful Cauldron because the address was incorrect, incomplete, unclaimed or undeliverable, the customer will be contacted where possible.

Customers may be required to confirm their address and pay an additional postage charge before the order is sent again.

Original postage and additional postage costs are not refundable when an order is returned because of an address error, refusal of delivery or failure to collect the mail, except where otherwise required by law.

Delayed or Missing Mail

Before reporting an order as missing, please:

• Confirm that the delivery address on the order is correct;

• Check the mailbox and surrounding area;

• Ask other household members whether they collected the envelope;

• Check with neighbours where appropriate; and

• Contact the local post office or postal service.

If the applicable delivery period has passed and the order has still not arrived, email theblissfulcauldron@gmail.com with:

• Your full name;

• Your order number;

• The email address used for the order;

• Your complete delivery address; and

• The edition or product that has not arrived.

Because standard stamped mail is untracked, The Blissful Cauldron will assess missing-mail reports individually. Where the correct address was supplied and an order appears to have been lost in transit, a replacement may be offered where stock permits. Store credit or another appropriate remedy may also be offered.

Any refund or other remedy required under the Australian Consumer Law will be honoured.

Damaged Mail

If an order arrives significantly damaged, please email theblissfulcauldron@gmail.com as soon as reasonably possible, ideally within 14 days of delivery.

Please include your order number and clear photographs of:

• The envelope or outer packaging;

• The damaged product; and

• Any other affected contents.

Minor creasing, scuffing or marks caused by ordinary letter-mail handling may occur and will not ordinarily be treated as significant damage where the contents remain usable.

Significant damage, missing contents and incorrectly supplied products will be handled in accordance with The Blissful Cauldron’s Refund, Returns, Damaged and Missing Mail Policy and the Australian Consumer Law.

Contact

For shipping, delivery or address concerns, please contact:

The Blissful Cauldron
Email: theblissfulcauldron@gmail.com

Please include your order number whenever possible.